In-Flight Services Manager job description

Title: In-Flight Services Manager

Job Summary: An In-Flight Services Manager is responsible for overseeing and managing the in-flight services provided to passengers, such as food and beverage service, cabin cleanliness, and overall passenger comfort. This role involves managing a team of flight attendants and coordinating with other departments to ensure a smooth and enjoyable flight experience for passengers.

Responsibilities:

• Manage and supervise the in-flight services team, including flight attendants and catering personnel
• Coordinate with the catering department to ensure the availability of appropriate food and beverages for each flight
• Ensure compliance with all FAA and company regulations and guidelines, including those related to passenger safety, security, and comfort
• Maintain accurate and up-to-date records of all in-flight services and supplies, and report any issues or discrepancies to the appropriate department
• Develop and implement procedures to improve the quality of in-flight services and passenger experience
• Manage the onboard inventory of supplies and equipment, and oversee the ordering and restocking of these items as needed
• Collaborate with other departments, such as maintenance and operations, to ensure the smooth operation of each flight
• Address passenger complaints and resolve any issues related to in-flight services
• Ensure that all in-flight services team members are properly trained and prepared for each flight

Qualifications:

• Bachelor’s degree in a related field or equivalent work experience
• Experience in the airline industry, with a focus on in-flight services and passenger experience
• Strong leadership and management skills, with the ability to effectively manage a team of individuals with varying roles and responsibilities
• Excellent communication and interpersonal skills, with the ability to effectively communicate with passengers, team members, and other departments
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously
• Knowledge of FAA regulations and guidelines related to passenger safety, security, and comfort
• Ability to remain calm and focused in high-pressure situations and make sound decisions quickly
• Flexibility to work varied and sometimes long hours, including weekends and holidays.

Note that this job description is a general overview, and the specific duties and requirements may vary depending on the company and position.